RideCX offers a simple, straightforward return policy: you may return any new and unused item for a full refund (less shipping charges) within 30 days of your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Upon receiving your return, we will issue a refund via the same payment method you used originally.
How to make a return
Frequently Asked Questions about returns
Q: Do I need an RMA number?
A: No, simply send the items(s) back. Advance permission or an RMA number is not needed.
Q: How long will it take to receive a refund?
A: We strive to process all returns we receive within 2 business days of receipt. Please allow an additional 72 hours to see the refund on your credit/debit card statement or online banking.